• What’s your turnaround time?
Every project is unique, so delivery times can vary. Smaller projects may take just a few days, while larger video or branding projects may require additional time to ensure high-quality results. We’ll always provide an estimated timeline before starting. Rush delivery may also be available for urgent requests.
• What file formats do you deliver?
We deliver files in industry-standard formats based on your project needs. Design files may include PNG, JPG, PDF, SVG, while video projects are commonly delivered in MP4 formats.
• Do you offer revisions?
Yes - revisions are included to ensure you’re happy with the final result. The number of revisions may vary depending on the project scope and package selected.
• What are your pricing models?
Our pricing is based on factors such as project size, editing time, design requirements, revisions, and turnaround expectations. After reviewing your project details, we’ll provide a clear custom quote before work begins.
10% OFF for first-time clients.
• What payment methods do you accept?
We accept secure payments through e-transfer. A deposit may be required before project work begins. The remaining balance is due upon project completion and final delivery.
• Do you provide printing services?
We specialize in digital design, but we can source printing through trusted vendors and provide print quotes upon request.
• What's included in your video services?
Our video editing services include organizing raw footage, cutting and sequencing clips, audio balancing, and color correction to create a polished final product. Pricing also includes backgound music selection, smooth transitions, and up to two rounds of revisions. Licensed music, premium stock footage, and additional revisions are available for an extra fee.